Cancellations made with 48 hours or more notice prior to trip departure date/time will be issued a one-time schedule credit valid for 60 days. All cancellations must be made via email to email@example.com.
Our guides/instructors are not required to wait for clients beyond one half hour. You will be considered a "no show" if you are a half hour or more late for your scheduled meeting time, aforementioned policies will apply. Please plan your travel time accordingly.
Any trip cancelled by RNR due to bad weather on the trip departure date and as long as the trip has not begun and no climbing area approach or climbing and/or climbing site set up has begun, clients will receive a reschedule credit valid for 60 days from the originally scheduled trip departure date, otherwise no refunds or reschedule credits will be issued.
Any trip that has begun climbing and/or climbing site set up has started, is non-refundable and reschedule credits will not be issued.
For any trips canceled by RNR DUE TO unsuitable WEATHER CONDITIONS any time before the trip departure date, clients will be issued a reschedule credit valid for 60 days from originally scheduled trip departure date.
Please remember that if you need to cancel or reschedule the activity with 48 hours or more notice prior to the trip, you can call (310) 975-4077 or email firstname.lastname@example.org.